To reach a Service to the Armed Forces Caseworker, call toll-free 1-877-272-7337. Please do not email requests to this web site.

With an emergency support network operating in approximately 1,000 chapters across the nation and more than 100 military installations around the world, the American Red Cross is prepared to respond when local armed forces members and their families need to communicate in times of personal crises.

Communication Service

When a service member is away from home, regular communication with his or her loved ones is extremely important. When that communication is broken or an emergency situation occurs, the Red Cross acts as an intermediary, contacting the service member’s base to help ensure that information is shared with all those concerned.

Emergency Leave

When a critical incident, illness, death or other emergency occurs within a U.S. service member’s family, the American Red Cross is there to help. Specifically, the Red Cross will verify an emergency, send a report of the emergency to military authorities and inform the service member. The military will then decide whether to grant a leave. The emergency leave services of the American Red Cross are available 24 hours a day, 365 days a year to service members on bases throughout the world.

Military Benefits

If a member of the armed forces has questions regarding his or her benefits, that person can turn to the Red Cross for help. Through our military benefits program, our caseworkers provide information and guidance concerning benefits available to military members and their families.

Financial Counseling

When financial emergencies arise in the family of a service member, Red Cross can offer guidance. After notification, our caseworkers contact service members to inquire about financial difficulties. We help resolve problems, working with military aid societies to provide financial assistance.

Hardship Discharge/Reassignment

The Red Cross can provide counseling and instruct families how to get needed documents when family situations require compassionate reassignment or hardship discharge.

Information/Referrals

The Red Cross provides information and referrals linking military families with community resources and services that can help meet their special needs.