Potawatomi Bingo Casino's decision to train their security personnel in life-saving first aid and CPR began with a phone call to the American Red Cross. Their commitment led to a customer's life being saved.

Potawatomi is one of 500 authorized providers who train their staff members on site using Red Cross First Aid, CPR & Automated External Defibrillator (AED) courses. The Red Cross authorized provider program is designed for companies like Potawatomi who need quality first aid trainings, so they can ensure the safety of their employees, clients and guests. Training in the Potawatomi Bingo Casino Security Department is provided by six different Potawatomi employees who have received their Instructor certifications from the Red Cross.

The life-saving results of this training have been seen numerous times. Potawatomi Bingo Casino attracts more than four million visitors each year so the organization does and has experienced a wide range of incidents---from guests with minor injuries to life-threatening medical emergencies.

This was definitely the case on April 22, 2006. By all standards, it was just another regular business day at the casino until a young man collapsed. Later, the Milwaukee Fire Department would classify the man as a "pulseless non-breather."

All their Red Cross training was put into action, as five members of the security team worked together to save the man's life. They checked his airway, breathing and for signs of circulation and called for help. Together, the team performed CPR and used Potawatomi’s AED to resuscitate the man.

By using their Red Cross training and performing these measures, these diligent employees helped save the life of the guest. For their efforts, the five security officers were honored by the Milwaukee Fire Department. Potawatomi's commitment to the safety of their guests also played a part in being honored as a 2008 Red Cross Brave Heart on Thursday, March 20, 2008.